SHIPPING AND RETURN

DELIVERY TIMES

All purchases made are sent from Spain through Correos or courier company (Nacex).

Shipments are prepared within 1 business day after payment is made. You will receive it in the following places according to the option chosen for shipping:

NATIONAL ORDINARY MAIL: Between 4 to 8 working days.

INTERNATIONAL ORDINARY MAIL: Between 7 to 15 working days.

NATIONAL CERTIFIED MAIL: Between 2 to 5 working days.

INTERNATIONAL CERTIFIED MAIL: Between 4 and 8 working days.

MESSAGE (NACEX) (PENINSULA AND PORTUGAL ONLY): Between 24 / 48h.

The dates are approximate, we cannot be held responsible for any delay due to third parties for issues of strikes, dates marked as Christmas, etc. any doubts about it, contact us.

When you place your order, check your shipping details well. If there is an error and it cannot be delivered, you will have to take care of the costs of the new shipment. If delivery cannot be made at home and the order remains in the office for 15 days, the package returns to our physical store and you will have to pay for a new shipment.

The cost of shipping will depend on the country of residence. We will inform you of the exact cost in the last step of your purchase, when you have to enter your address.

Returns

Customer satisfaction with our items is very important to us, but if not, we offer you the possibility of a change or refund of the product. The maximum period of any claim is 10 days.

Shipping costs, provided that they are not by mistake or defective goods, will be borne by the customer. We do not accept shipments in due shipping. Please contact us before making any return, we will inform you of the best shipping option. We will not be liable for damages, losses or thefts by transporting them.

When we check that the product you want to return is in perfect condition, we will process the exchange or refund.

Changes may be made for a product of equal or greater value. In case of higher value, the difference must be paid.

In case of refund, the price of the product will be paid without any shipping cost, unless otherwise realized, the refund will be made within a maximum period of 5 working days from the time you arrive at our warehouses.

MODIFICATION OF THE TERMS OF SALE

These conditions may be modified at any time, taking into account the evolution of this website and the contents offered there.

ACCEPTANCE OF THE TERMS OF SALE

The acquisition of any product offered on this website implies the knowledge and acceptance of the legal conditions – conditions of sale and legal notice – detailed in the corresponding section.

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